Tuesday, August 30, 2005

Contextual Inquiry in a Medical Setting

I don't know about you, but I have such a hard time not embracing a patient who is in pain or assisting someone who is losing their balance or offering a kind word of encouragement to a caregiver who has been watching their dear one decline to the point of being unable to feed themselves. How do you observe and only observe?

I don't think I can do it. Is it okay to compassionately observe and still reach your hand out to pat a fellow hand. To nod and have your eyes well with tears while the patient stretches and grimaces and tells you how much better they feel.

I find myself wanting to make everyone all better, kiss all the boo-boo's goodbye. How do I improve the product empirically without modifying the actual patient environment?

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