Product Experience

Most of our clients are trying to find ways to engage their customers through mobile channels.  Mobile strategy professionals are helping cl...

Recent History of Customer Service: Call centers handle customers virtually --> call centers employed IVR to reduce the number of agent ...

For those interested in Best Practices for Mobile Web Design, the white paper is available at Perficient.

I am co-publishing a paper on Mobile Web Design Best Practices.  It should be available in PDF form in the next week or so.  Comment or sen...

My customers often ask me to help them create a user experience that meets the needs of all their audiences at the same time. I have creat...

Continuing the SMS Design Standards... One Way Messaging User agrees to let the company send them messages, typically based on some parame...

Your SMS (Text Messaging) channel is just one part of your overall communication strategy and must be coordinated with your other channels. ...

Who would have thought that I would be finding inspiration and a message I believe in at Xero, an Accounting Software Blog site ? Matt Vicke...